GTC

                       General Terms and Conditions

 

 

 

1. Scope of application

The following terms and conditions apply to all orders placed via our online store by consumers and entrepreneurs. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity. The following applies to entrepreneurs: If the entrepreneur uses conflicting or supplementary general terms and conditions, their validity is hereby contradicted; they shall only become part of the contract if we have expressly agreed to them.

 

2. Contractual partner, conclusion of contract, correction options

 

The purchase contract is concluded with Valkental GmbH.

By placing the products in the online store, we submit a binding offer to conclude a contract for these items. You can initially place our products in the shopping cart without obligation and correct your entries at any time before sending your binding order by using the correction aids provided and explained for this purpose in the order process. The contract is concluded when you accept the offer for the goods contained in the shopping cart by clicking the order button. Immediately after sending the order, you will receive another confirmation by e-mail.

 

3. Contract language, contract text storage

 

The language(s) available for the conclusion of the contract: German

We save the text of the contract and send you the order data and our GTC in text form. For security reasons, the text of the contract is no longer accessible via the Internet.

 

4. Terms of delivery

 

Shipping costs may apply in addition to the indicated product prices. You can find out more about any shipping costs in the offers.

We only deliver by mail order. Unfortunately, it is not possible to collect the goods yourself.

 

5. Payment

 

The following payment methods are available in our store:

 

Credit card

Enter your credit card details during the ordering process.

Your card will be charged immediately after you place your order.

PayPal, PayPal Express

In order to be able to pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), you must be registered with PayPal, legitimize yourself with your access data and confirm the payment order.

The payment transaction is carried out by PayPal immediately after the order is placed. You will receive further information during the ordering process.

 

Google Pay

In order to be able to pay the invoice amount via the payment service provider Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland ("Google"), you must be registered with Google, have activated the Google Pay function, legitimize yourself with your access data and confirm the payment instruction. The payment transaction is carried out immediately after placing the order. You will receive further instructions during the ordering process.

 

Apple Pay

In order to be able to pay the invoice amount via the payment service provider Apple Inc, One Apple Park Way, Cupertino, CA 95014, USA ("Apple"), you must use the "Safari" browser, be registered with Apple, have activated the Apple Pay function, legitimize yourself with your access data and confirm the payment instruction. The payment transaction is carried out immediately after placing the order. You will receive further instructions during the ordering process.

 

giropay / paydirekt

In cooperation with the payment service provider paydirekt GmbH, Stephanstr. 14-16, 60313 Frankfurt a. M. ("giropay" or "paydirekt"), we offer the payment methods giropay and paydirekt. giropay To be able to pay the invoice amount via giropay, you must have a bank account activated for online banking, legitimize yourself accordingly and confirm the payment instruction. Your account will be debited immediately after placing the order. You will receive further instructions during the ordering process. paydirekt To be able to pay the invoice amount via paydirekt, you must have a bank account activated for online banking, be registered with paydirekt, legitimize yourself with your access data and confirm the payment instruction.

The payment transaction is carried out immediately after the order is placed. You will receive further instructions during the ordering process.

 

Amazon Pay

In order to be able to pay the invoice amount via the payment service provider Amazon Payments Europe S.C.A. 38 avenue J.F. Kennedy, L-1855 Luxembourg ("Amazon"), you must be registered with Amazon, legitimize yourself with your access data and confirm the payment instruction. The payment transaction will be carried out within one banking day of placing the order. A bank business day is any working day with the exception of Saturdays, national public holidays and December 24 and 31 of each year. You will receive further information during the ordering process.

 

Klarna

 In cooperation with the payment service provider Klarna Bank AB (publ.), Sveavägen 46, 111 34 Stockholm, Sweden ("Klarna"), we offer you the following payment options. Payment via Klarna is only available to consumers. Unless otherwise specified below, payment via Klarna requires a successful address and credit check and is made directly to Klarna. Further information can be found in the respective payment option and in the order process.

Purchase on account via Klarna The invoice amount is due 30 days after dispatch of the goods and receipt of the invoice.

 

Klarna credit card

You enter your credit card details during the ordering process. Your card will be charged by Klarna immediately after placing the order. There is no address or credit check.

Klarna direct debit You issue Klarna with a SEPA direct debit mandate. Klarna will inform you about the date of the account debit (so-called prenotification). The account will be debited after the goods have been dispatched.

 

6. Right of withdrawal

You are entitled to the statutory right of revocation as described in the revocation instructions.

 

7. Retention of title

The goods shall remain our property until payment has been made in full. For entrepreneurs, the following also applies: We reserve title to the goods until all claims arising from an ongoing business relationship have been settled in full. You may resell the goods subject to retention of title in the ordinary course of business; you assign to us in advance all claims arising from this resale - irrespective of any combination or mixing of the goods subject to retention of title with a new item - in the amount of the invoice amount, and we accept this assignment. You remain authorized to collect the claims, but we may also collect claims ourselves if you do not meet your payment obligations. We shall release the securities to which we are entitled at your request to the extent that the realizable value of the securities exceeds the value of the outstanding claims by more than 10%.

 

8. Transport damage

The following applies to consumers: If goods are delivered with obvious transport damage, please complain about such defects to the deliverer as soon as possible and contact us immediately. Failure to make a complaint or contact us has no consequences for your legal claims and their enforcement, in particular your warranty rights. However, you will help us to assert our own claims against the carrier or the transport insurance company.

The following applies to entrepreneurs: The risk of accidental loss and accidental deterioration shall pass to you as soon as we have delivered the goods to the forwarding agent, carrier or other person or institution designated to carry out the shipment.

 

9. Warranty and guarantees

9.1 Liability for defects

Unless expressly agreed otherwise below, the

statutory liability for defects.

The following limitations and shortening of time limits shall not apply to claims based on damages caused by us, our legal representatives or vicarious agents in the event of injury to life, limb or health in the event of intentional or grossly negligent breach of duty or fraudulent intent in the event of breach of essential contractual obligations, the fulfillment of which is essential for the proper execution of the contract and on the observance of which the contractual partner may regularly rely (cardinal obligations) within the scope of a guarantee promise, if agreed, or insofar as the scope of application of the Product Liability Act is opened. Limitations in relation to entrepreneurs In relation to entrepreneurs, only our own information and the manufacturer's product descriptions included in the contract shall be deemed to be an agreement on the quality of the goods; we accept no liability for public statements made by the manufacturer or other advertising statements. For entrepreneurs, the limitation period for claims for defects for newly manufactured goods is one year from the transfer of risk.

 

The statutory limitation periods for the right of recourse according to § 445a BGB remain unaffected. Regulations vis-à-vis merchants The obligation to inspect and give notice of defects regulated in § 377 HGB applies to merchants. If you fail to notify us as stipulated therein, the goods shall be deemed approved, unless the defect was not recognizable during the inspection. This shall not apply if we have fraudulently concealed a defect.

 

9.2 Warranties and customer service

Information on any additional guarantees that may apply and their exact conditions can be found with the product and on special information pages in the online store.

All information on our goods and prices prior to conclusion of the contract is subject to change and non-binding. The product illustrations may not always correspond to the appearance of the delivered products. Changes in the appearance of the products may occur following product range renewals by the manufacturer. Claims for defects in this respect do not exist.

Customer service: You can contact our customer serviceby email at support@valkental.deperor on WhatsApp at +49 1573 2630598. 

If you wish to speak to an employee personally, you can send us your number and request a callback.

10. returns

We grant you a contractual right of return in addition to the statutory provisions.

The right of return applies to all items purchased via our online store. This applies to all products, unless otherwise indicated. For products purchased via marketplaces other than our online store, the respective contractual conditions of the respective provider apply. The products can be tried out, but should be returned to us in a new condition (e.g. not worn or used for a longer period of time).

We charge a flat-rate shipping fee of EUR 5.00 for returns, which will be deducted from your refund. If you have benefited from our free shipping with an order value of over 70€, but the total amount after the return is less than 70€, we will subsequently charge a flat-rate shipping fee of 3.90 EUR. If the returned product is exchanged for a new product, the flat-rate shipping fee of EUR 3.90 will also be charged. However, this rule does not apply if the new product has an order value of over €70 and is therefore eligible for free shipping.

You can find the returns portal for returns under the menu item "Returns" in the footer of our online store. Alternatively, you can also use the following link: 

https://valkental.returnsportal.online

Please note the applicable returns deadlines and conditions to ensure that your return is processed properly. Returns that are not taken into account cannot be refunded.

Returns that are sent to our office address or our warehouse address at your own expense cannot be taken into account. A refund is excluded.

If items from different orders are returned, it is mandatory to register one return per order number in our returns portal. These must be sent back to us in separate packaging.

Click here for the withdrawal policy: https://valkental.com/pages/widerrufsbelehrung-widerrufsformular 

11. vouchers and discounts

Multiple discounts (e.g. discount codes) cannot be combined with each other. Only one discount can be used per order. Vouchers that can be purchased via the seller's online store (hereinafter referred to as "gift vouchers") can only be redeemed in the seller's online store, unless otherwise stated in the voucher. Gift vouchers and discount codes can only be redeemed before the order process is completed. Subsequent offsetting is not possible. Only one gift voucher/discount code can be redeemed per order. The balance of a gift voucher is neither paid out in cash nor does it bear interest. The gift voucher is transferable. The seller may make payment with discharging effect to the respective holder who redeems the gift voucher in the seller's online store. This does not apply if the seller has knowledge or grossly negligent ignorance of the non-authorization, legal incapacity or lack of power of representation of the respective holder.

 12. liability

For claims based on damages caused by us, our legal representatives or vicarious agents, we shall always be liable without limitation in the event of injury to life, limb or health, in the event of intentional or grossly negligent breach of duty, in the event of warranty promises, insofar as agreed, or insofar as the scope of application of the Product Liability Act is opened up. In the event of a breach of essential contractual obligations, the fulfillment of which is essential for the proper execution of the contract and on the observance of which the contractual partner may regularly rely (cardinal obligations) due to slight negligence on our part, our legal representatives or vicarious agents, the amount of liability shall be limited to the damage foreseeable at the time of conclusion of the contract, the occurrence of which must typically be expected. Otherwise, claims for damages are excluded.

As our products are multifunctional bags, we cannot guarantee that the locking mechanism will fit every bike.

 

The customer must provide appropriate protection to prevent damage to the bike and the paintwork. This also applies to the protection of bicycle bags. Appropriate protection can be purchased from us. (Edge and scratch protection)

 

We are not liable for (paint) damage in the event of non-compliance.

 
13. dispute resolution

The European Commission provides a platform for online dispute resolution (OS), which you can find here.

We are not obliged or willing to participate in dispute resolution proceedings before a consumer arbitration board.

 

14. final provisions

If you are an entrepreneur, German law shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods.